At Albie & Friends, your satisfaction is our priority, and we want to ensure you have the best shopping experience. If you need to return an item, we're here to help. Please take a moment to review our return policy.

Eligibility Criteria: To be eligible for a return, your item must meet the following criteria:

If the vacuum seal remains unopened and you can fit the bed back into the cardboard box, we will happily accept returns or exchanges. If the vacuum seal has been opened, we cannot accept returns or exchanges due to hygiene reasons and the inability to repackage the expanded bed.

Unfortunately, we do not offer free returns at this time, and customers are responsible for covering any shipping charges to return the bed safely.

Initiating a Return: To start a return, please contact us at info@albieandfriends.co.nz. We will provide you with return shipping details.

If you believe you have received a faulty bed, please email us to discuss the matter within 14 days of receiving your product at info@albieandfriends.co.nz.